Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on all Pro subscription payments. If you're not satisfied with Catalogue Pro, you can request a full refund within 30 days of your payment date — no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and enter your email to find your order
• Select the charge you'd like refunded and follow the prompts
• Alternatively, contact us and we'll help you through the process

After a refund

Once a refund is processed, your account reverts to the Free tier (up to 25 items). If you have more than 25 items, only your first 25 items stay visible and editable — the rest are hidden, not deleted, and come back if you resubscribe to Pro (up to 800 items) or Enterprise (unlimited items).

Cancellations

You can cancel your paid subscription at any time. Cancellation stops future billing — you keep full access until the end of your current billing period. No refund is due for the current period unless you request one within the 30-day guarantee window.

Free tier

The Free tier costs nothing, so no refund applies. You can delete your account and all associated data at any time from Settings.